I am so disappointed. Going on right now with my exclusive BMW dealer. I live on LI and have no way of getting to the dealership, so I am on their every Wednesday pickup\delivery list. Well last Wednesday they pick up the bike and away she goes. Yesterday (Wednesday, 1 wk later) comes and just about goes as well before I try to contact them. Other than my texting the service department number (because I cannot get a human to answer the phone) at 4:00 last evening to ask where my bike was and finding out that their driver did not show, I have absolutely no communication from these people at all. I have no idea what the status is of my service, and when or if I will ever see my bike again. Extreme, but justified just the same. I took a day off work yesterday to be home to receive the bike. Now I will have to take another when and if they schedule a return next Wednesday. All this would be acceptable if I only had some communication from their side. My riding club asks me if I am riding this weekend and I have to say – I don’t know. I don’t know where my bike is, or when I will see it again. Not to mention what condition it is in. The lack of communication from such a professional organization is simply unacceptable. As a matter of fact, it is un-professional. ESPECIALLY coming from BMW. And to top it all off, I am paying them for this. Unacceptable, unprofessional, and unbelievable. Disappointed. Thanks for letting me vent.